Our Refund and Return Policy:
  • BattriShop.com

🔁 Return & Replacement Policy – BattriShop
At BattriShop, we deal in genuine and tested mobile spare parts. Please read our return and replacement policy carefully before placing your order.

📦 1. Eligibility for Return

We accept returns only if:

  • The item is physically damaged (a clear unboxing video is required)
  • A wrong item was delivered
  • There is a manufacturing defect (report within 48 hours of delivery)

⚠️ Important: An unboxing video is mandatory for damage or wrong item claims.

⏳ 2. Return Request Time

  • Customers must inform us within 48 hours of delivery.
  • No claims will be accepted after 48 hours.

🔧 3. Replacement Policy

  • Only replacements are provided; no refunds will be issued.
  • Replacement will be processed after item inspection.
  • If the returned product fails quality inspection, it will be returned to the customer.

❌ 4. Items Not Eligible for Return

  • Used or installed products
  • Items broken or damaged by the customer
  • Products without original packaging
  • Display, touch, IC, or motherboard after installation
  • Items damaged due to improper handling

🎥 5. Mandatory Unboxing Video

To claim a damage or wrong product:

  • Video must be clear
  • Parcel must be unopened
  • Label must be visible
  • Damage must be clearly shown

Without a proper unboxing video, no claim will be accepted.

🚚 6. Shipping Charges

  • Return shipping costs must be paid by the customer
  • BattriShop will cover shipping only if the mistake is on our side

🛠 7. Warranty Policy

BattriShop provides warranty coverage according to the product’s condition:

  • New Products: 6-month warranty.

  • Used Batteries: No warranty.

  • Other Used Products: 7-day warranty.

Important Warranty Conditions:

  • Warranty covers manufacturing defects only.

  • Physical damage, liquid damage, burning, improper handling, or damage caused during installation are not covered.

  • Products must be reported within the applicable warranty period.

  • Warranty claims are subject to product inspection and verification.

  • Installed products are not eligible for return, except where a valid manufacturing defect is confirmed under the applicable warranty.

📞 8. Contact for Returns

To request a return:

📱 WhatsApp: +977982426063