Our Refund and Return Policy:
- BattriShop.com
🔁 Return & Replacement Policy – BattriShop
At BattriShop, we deal in genuine and tested mobile spare parts. Please read our return and replacement policy carefully before placing your order.
📦 1. Eligibility for Return
We accept returns only in the following cases:
Item received is physically damaged (proof required with unboxing video)
Wrong item delivered
Manufacturing defect (within 48 hours of delivery)
⚠️ An unboxing video is mandatory to claim any damage or wrong item issue.
⏳ 2. Return Request Time
Customers must inform us within 48 hours of delivery
No claims will be accepted after 48 hours
🔧 3. Replacement Policy
Only replacement is provided
No refund will be issued
Replacement will be processed after item inspection
If the returned product fails quality inspection, it will be sent back to the customer.
❌ 4. Items Not Eligible for Return
Used or installed products
Broken or physically damaged by customer
Products without original packaging
Display, touch, IC, motherboard after installation
Items damaged due to improper handling
🎥 5. Mandatory Unboxing Video
To claim damage or wrong product:
Video must be clear
Parcel must be unopened in video
Label must be visible
Damage must be clearly shown
Without proper unboxing video, no claim will be accepted.
🚚 6. Shipping Charges
Return shipping cost must be paid by customer
BattriShop will cover shipping only if mistake is from our side
🛠 7. Warranty
No warranty on physical damage
Testing warranty only before installation
Installed products are non-returnable
📞 8. Contact for Return
To request return:
📧 Email: admin@battrishop.com
📱 WhatsApp: +977982426063