Samsung M21 (6/128)

Our Refund and Return Policy:

• BattriShop.com

🔁 Return & Replacement Policy – BattriShop
At BattriShop, we deal in genuine and tested mobile spare parts. Please read our return and replacement policy carefully before placing your order.

📦 1. Eligibility for Return
We accept returns only in the following cases:

Item received is physically damaged (proof required with unboxing video)

Wrong item delivered

Manufacturing defect (within 48 hours of delivery)

⚠️ An unboxing video is mandatory to claim any damage or wrong item issue.

⏳ 2. Return Request Time
Customers must inform us within 48 hours of delivery

No claims will be accepted after 48 hours

🔧 3. Replacement Policy
Only replacement is provided

No refund will be issued

Replacement will be processed after item inspection

If the returned product fails quality inspection, it will be sent back to the customer.

❌ 4. Items Not Eligible for Return
Used or installed products

Broken or physically damaged by customer

Products without original packaging

Display, touch, IC, motherboard after installation

Items damaged due to improper handling

🎥 5. Mandatory Unboxing Video
To claim damage or wrong product:

Video must be clear

Parcel must be unopened in video

Label must be visible

Damage must be clearly shown

Without proper unboxing video, no claim will be accepted.

🚚 6. Shipping Charges
Return shipping cost must be paid by customer

BattriShop will cover shipping only if mistake is from our side

🛠 7. Warranty
No warranty on physical damage

Testing warranty only before installation

Installed products are non-returnable

📞 8. Contact for Return
To request return:

📧 Email: admin@battrishop.com
📱 WhatsApp: +977982426063