Samsung M21 (6/128)

Our Refund and Return Policy:

• BattriShop.com

🔁 Return & Replacement Policy – BattriShop
At BattriShop, we deal in genuine and tested mobile spare parts. Please read our return and replacement policy carefully before placing your order.

📦 1. Eligibility for Return

We accept returns only if:

• The item is physically damaged (a clear unboxing video is required)
• A wrong item was delivered
• There is a manufacturing defect (report within 48 hours of delivery)

⚠️ Important: An unboxing video is mandatory for damage or wrong item claims.

⏳ 2. Return Request Time

• Customers must inform us within 48 hours of delivery.
• No claims will be accepted after 48 hours.

🔧 3. Replacement Policy

• Only replacements are provided; no refunds will be issued.
• Replacement will be processed after item inspection.
• If the returned product fails quality inspection, it will be returned to the customer.

❌ 4. Items Not Eligible for Return

• Used or installed products
• Items broken or damaged by the customer
• Products without original packaging
• Display, touch, IC, or motherboard after installation
• Items damaged due to improper handling

🎥 5. Mandatory Unboxing Video

To claim a damage or wrong product:

• Video must be clear
• Parcel must be unopened
• Label must be visible
• Damage must be clearly shown

Without a proper unboxing video, no claim will be accepted.

🚚 6. Shipping Charges

• Return shipping costs must be paid by the customer
• BattriShop will cover shipping only if the mistake is on our side

🛠 7. Warranty

• No warranty on physical damage
• Testing warranty only before installation
• Installed products are non-returnable

📞 8. Contact for Returns

To request a return:

• Email: admin@battrishop.com

📱 WhatsApp: +977982426063